storePlay Help
If you can't find the answer you're looking for below, please use the chat window at the bottom of the page, or schedule a call.
Frequently Asked Questions
General
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What is storePlay?
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How does storePlay work?
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How much does it cost?
1 x 24-hr Music Channel - $35 per store per month
3 x 24-hr Music Channel - $60 per store per month
5 x 24-hr Music Channel - $80 per store per month
Unlimited x 24-hr Music Channel - $100 per store per month
You can see all the Channel we have available here
All fees are GST InclusiveIf you have more than 50 stores please email us for a quote info@storeplay.com.au
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Do I keep the updates?
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Can you create customised playlists?
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Is storePlay legal?
Yes, storePlay is 100% legal. We work directly with the music labels that represent the artists and writers and pay royalties on all the music in our programs. However, as a business you are required to pay public performance fees (APRA & PPCA).
If you need these licenses we can include them in your monthly subscription, just make sure you tick the box when setting up your account.
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How do I get storePlay?
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Where is storePlay available?
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When do Channels get updated?
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Who curates the programs?
storePlay has 2 curators,
Sasha Perera, our Head Of Curation has a wealth of industry experience, having worked as a music journalist for over 20 years, a promotions manager & publicist for Virgin/EMI, Sony Music and Universal Music, and most recently as a music & entertainment content specialist, based in London for the last 10 years.
With a passion for music, Sasha is the perfect person to head up our curation.
Dean Cherny, our Founder & CEO is one of Australia's leading DJ's with over 25 years experience playing at some of the most exclusive events and venues around the world including the W Hotel and Ku De Ta in Bali, the Myer Marquee at the Melbourne Cup Carnival and gigs for Kylie Minogue and the DJ support slot for George Michael's 2011 Tour.
As one of Australia's leading DJ's he has an intimate knowledge of Australian and International music trends which has lead to him being regularly appointed the Musical Director for Mercedes Australian Fashion Week, Spring Fashion Week and Melbourne Fashion Festival for the last 10 years.
His business, Marketing Melodies currently provides music to over 1,000 stores across Australia and New Zealand.
In 2004 Dean formed Dirty Laundry, a musical ‘collective’. The band has had seven Top 30 ARIA Club Chart hits (including three Top 10) and travels both nationally and internationally.
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Terms & Conditions
Usage
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Can I use storePlay if I am not a business?
No, storePlay’s Terms & Conditions states that it is for commercial use only.
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What are public performance fees, and why do I have to pay them?
Many business owners are surprised to learn that they need a licence to play copyright protected music in their business and don't always understand that simply buying a CD, for example, doesn't give them the right to play it in a commercial environment. Generally speaking, any business that wants to play copyright protected music or music videos has to first obtain the requisite licences.
If you need these licenses we can include them in your monthly subscription, just make sure you tick the box when setting up your account.
In Australia & New Zealand these fees are payable to the following four companies:
APRA & APRA NZ represents the song writer and publisher.
PPCA & PPNZ represents the artist via the record company.
Australia
New Zealand
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What are PPCA Free Channels?
We have licencing deals with various international record companies that are not affiliated with PPCA allowing subscribers to avoid having to pay this fee.
These channels are most suitable for restaurants, cafe’s & other venues looking to avoid PPCA fees.
The PPCA Free Channels only require APRA to be paid.
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What are Cafe Channels?
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What are Royalty Free Channels?
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Can I change the channel I am subscribed to?
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We have a firewall, what Servers & Ports need access?
The various storePlay Player apps needs access to the following hosts/ports.All players - iOS, Android, Windows, Headless (storePlayer & ChromeOS)
storePlay API Servers:- api.storeplay.com.au ports 80 and 443
- v2.api.storeplay.com.au ports 80 and 443
- downloads.storeplay.com.au ports 80 and 443
Amazon Cloudfront Servers (for music downloads):- d2w4pufgxj3mqv.cloudfront.net ports 80 and 443
- d1bmigq45c5x02.cloudfront.net ports 80 and 443
The CloudFront IP address ranges for whitelisting can be found here:
https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/LocationsOfEdgeServers.html
Logging services (to help us debug issues):- logs.logdna.com port 443
- www.googleapis.com port 443
Headless storePlayer
The headless storePlayer hardware requires access to the message broker on the following hosts/ports:
- b-50028e1b-a07d-4c06-b62c-f99f4fb955f9-1.mq.ap-southeast-2.amazonaws.com port 61617
- b-50028e1b-a07d-4c06-b62c-f99f4fb955f9-2.mq.ap-southeast-2.amazonaws.com port 61617
Headless ChromeOS
The headless ChromeOS player requires access to the message broker on the following hosts/ports:
- 1.broker.storeplay.com.au ports 80 and 443
- 2.broker.storeplay.com.au ports 80 and 443
Payment
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Is paying for storePlay online safe?
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Can I use storePlay on multiple devices?
Yes, but you will need to buy licence for each device. Once you have set up your account, on your Dashboard go to the Subscription page and under Change Licenses enter the number of licence you desire.
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Why am I being charged for more than one channel?
There are a couple of possible reasons for this:
- You may have subscribed to more than one Channel
- You may have subscribed to more than one iPod LicencePlease contact us at info@storeplay.com.au if you have any queries.
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How do I update my credit card details?
To update your credit card details, log into the Account and on your Dashboard click Payment Methods.
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Why am I being charged every month?
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How can I cancel my subscription?
If you would like to stop your subscription you can do this on your Dashboard go to Subscription page. On the Cancel Subscription section, just click Cancel my subscription tab at the bottom of the page.
Your subscription will expire at your next renewal date.
Due to the nature of the service we do not offer refunds. -
How can I see my subscription?
You can access your account details by logging in to your Dashboard and going to the Subscription page.
How To
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Upgrade to 2 or more monthly channels
Add channels by upgrading your plan
Login to the storePlay Admin and on your Dashboard go to Subscription page and in the Change Plan section you can choose the Channel package you desire. -
Upload Ads
Login to the storePlay Dashboard, go to Advertisements where you can upload your own Ads to play between the tracks.
You set the frequency the Ads play in the Change Frequency, section.
In the Upload a New Advertisement section, you Title the Ad and section the dates for it to play Form & To. If you leave it as Anytime, it will play continuously.
You then Choose the file & Upload the Ad.
You can upload as many Ads as you'd like and you'll be please to know that once uploaded, they can't be blocked or fast forwarded on the app. -
Create a Playlist
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Import songs & playlists from my iOS player
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Play my music wirelessly from my iOS player
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Save between $600-$5,600 pa with our PPCA Free & Cafe programs
Our PPCA Free & Cafe programs have been specifically created to save restaurants from having to pay the PPCA public performance fees.
To take advantage of this saving you will need to play either the PPCA Free or Cafe programs exclusively.
PPCA Free programs require APRA licencing fee to be paid. Cafe programs require both APRA & the Cafe licencing fee to be paid.
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Turn on Volume Levelling
storePlay has built in volume leveling that can be turned on/off in the Preferences in the More section of the App.
SONOS
storePlay can't control the volume levelling on Sonos.The Sonos apps do have some basic built-in volume levelling support, for example in the iOS Sonos app:
“More” tab -> Settings -> Advanced Settings -> Audio Compression
“More” tab -> Room settings -> (Room name) -> EQ -> Loudness -
Turn on crossfading
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Swap devices
Yes, you can easily swap devices. Once you have set up your account, go to the Dashboard Stores & Devices page and hit Reset linked Devices and then log in on your new device.
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Use Sonos
storePlay's native iOS app can now cast via Airplay 2 directly to the latest SONOS speakers.
- Open the Sonos app and tap More.
- Tap “Add Music Services”.
- Tap on the "storePlay" entry in the service list.
- Select “Add Account” and follow the on-screen instructions to finish adding your account.
- Open the Sonos desktop controller app.
- On the right side of the app, click on the button labeled “Add Music Services”.
- Scroll to the bottom of the service list and select “Sonos Labs”.
- Tap on the "storePlay" entry in the service list.
- Follow the on-screen instructions to finish adding your account.
Existing storePlay users will need to reset your storePlay licence prior to logging in via Sonos.
You can reset your licence by visiting the Dashboard Devices page, clicking on the Device/Store you wish to reset and then hitting the Reset Licence Button at the button.
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Sonos Limitations
Error Messages
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You haven't reconnected for more than 45 days. Please connect to the Internet before signing in again
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Invalid username and/or password
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Please try again
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All available app licenses have been claimed
If you have multiple iPod licences (stores), this error means that all available licences have been claimed.
You can reset your licence in the Dashboard Stores & Devices section of your Account page of the storePlay website once you have logged in.
Each device will then re-claim the licenses on a first-come first-served basis when logging in. No data will be lost in this process.
Device
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What devices can I use?
storePlay works on iOS, Android, Windows or devices.
All you need is any of the below,
iOS - App Store
- Apple App Store (iPod Touch, iPhone, iPad or iPad mini)
- Requires iOS 8.0 or higher
- We are an Authorised Apple Reseller, so if you need any iOS hardware, we can help you out.Android - Google Play Store
- Requires Android 5.1 (Lollipop) or higherWindows
- Requires Windows 7 SP1 or higher
- Requires the .NET framework version 4.6.2 or higher (this is detected at installation time). The latest 4.7 release can be downloaded here: https://www.microsoft.com/en-us/download/details.aspx?id=55167
- Crashes are automatically reported to our system
- The app checks for updates on launch -
How much data is required per Channel download?
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What quality files does storePlay play?
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Can I import the songs/playlists I have already on my device?
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Do I own the songs I download on storePlay?
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My music is not downloading?
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When I try to download a channel/playlist it says 'Pending' or 'No wifi' (3G/4G device)
To ensure you don't exceed your data allowance, the default setting for storePlay will not allow you to download channels/playlists on 3/4G.
We can easily change this for your account, please just email us and let us know.
To load your channels/playlists, make sure have a working wifi/internet connection, click on the storePlay App & make sure you are logged in.
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My volume levels are fluctuating
storePlay has built in volume leveling that can be turned on/off in the Preferences in the More section of the App.
SONOS
storePlay can't control the volume levelling on Sonos.The Sonos apps do have some basic built-in volume levelling support, for example in the iOS Sonos app:
“More” tab -> Settings -> Advanced Settings -> Audio Compression
“More” tab -> Room settings -> (Room name) -> EQ -> Loudness -
Where do I turn on the crossfading?
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The storePlay App gives me a log in error when I try to open it?
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Reinstallation of storePlay (iOS)
Please note: Reinstalling storePlay will require all channels/playlists to be re-downloaded.
Do the following:
1. Delete the storePlay application from your iPhone/iPod. To do this, press and hold the application until it hovers and then press the X symbol.
2. Restart your device.
3. Install storePlay again from the App Store.
4. Re-enter your username & password.
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Reinstallation of storePlay (Android)
Please note: Reinstalling storePlay will require all channels/playlists to be re-downloaded.
Do the following:
1. Delete the storePlay application from your device. To do this,
- Open your device's Settings app.
- Tap Apps or Application manager.
- Tap the app you want to uninstall. You may need to scroll to find the app.
- Tap Uninstall.2. Restart your device
3. Install storePlay again from the Play Store
- Tap Menu Menu and then My Apps and games and then Library.
- Tap the app you want to install or turn on.
- Tap Install or Enable. -
Can I connect storePlay to my speakers with Airport or Bluetooth?
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Can I swap devices?
Yes, you can easily swap devices. Once you have set up your account, go to the Dashboard Stores & Devices page and hit Reset linked iPods and then log in on your new device.
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