storePlay Help

If you can't find the answer you're looking for below, please use the chat window at the bottom of the page, or schedule a call.

Frequently Asked Questions

General

  • What is storePlay?

    storePlay is an integrated App and Web based music subscription service providing retailers, restaurants, hair salons or any other commercial premises with curated music channels/playlists to enhance the ambience of their stores.

  • How does storePlay work?

    Simply select the Channel(s) that best suit your business and we will provide you with 24-hour music for each channel you select. All you need is an internet connection and the songs will be automatically downloaded to your device for a flat monthly subscription fee.

  • How much does it cost?

    1 x 24-hr Music Channel - $35 per store per month
    3 x 24-hr Music Channel - $60 per store per month
    5 x 24-hr Music Channel - $80 per store per month
    Unlimited x 24-hr Music Channel - $100 per store per month
    You can see all the Channel we have available here
    All fees are GST Inclusive

    If you have more than 50 stores please email us for a quote info@storeplay.com.au

  • Do I keep the updates?

    storePlay is a subscription service, so your channel is updated on a weekly basis (at least).

    You retain access to all the channels you have subscribed to while your subscription is valid.

  • Can you create customised playlists?

    We can curate customised playlists that are tailored to meet the specific needs of your business. Please email us for more information on this service.

  • Is storePlay legal?

    Yes, storePlay is 100% legal. We work directly with the music labels that represent the artists and writers and pay royalties on all the music in our programs. However, as a business you are required to pay public performance fees (APRA & PPCA).

    If you need these licenses we can include them in your monthly subscription, just make sure you tick the box when setting up your account.

  • How do I get storePlay?

    Simply select a channel(s) that best suit your business and then create an Account.

  • Where is storePlay available?

    storePlay is currently available in Australia & New Zealand. We hope to roll out internationally at some stage in the future.

  • When do Channels get updated?

    storePlay's channels are updated on a weekly basis (at least).

  • Who curates the programs?

    storePlay has 2 curators,

    Sasha Perera, our Head Of Curation has a wealth of industry experience, having worked as a music journalist for over 20 years, a promotions manager & publicist for Virgin/EMI, Sony Music and Universal Music, and most recently as a music & entertainment content specialist, based in London for the last 10 years.

    With a passion for music, Sasha is the perfect person to head up our curation.

    Dean Cherny, our Founder & CEO is one of Australia's leading DJ's with over 25 years experience playing at some of the most exclusive events and venues around the world including the W Hotel and Ku De Ta in Bali, the Myer Marquee at the Melbourne Cup Carnival and gigs for Kylie Minogue and the DJ support slot for George Michael's 2011 Tour.

    As one of Australia's leading DJ's he has an intimate knowledge of Australian and International music trends which has lead to him being regularly appointed the Musical Director for Mercedes Australian Fashion Week, Spring Fashion Week and Melbourne Fashion Festival for the last 10 years.

    His business, Marketing Melodies currently provides music to over 1,000 stores across Australia and New Zealand.

    In 2004 Dean formed Dirty Laundry, a musical ‘collective’. The band has had seven Top 30 ARIA Club Chart hits (including three Top 10) and travels both nationally and internationally.

  • Terms & Conditions

Usage

  • Can I use storePlay if I am not a business?

    No, storePlay’s Terms & Conditions states that it is for commercial use only.

  • What are public performance fees, and why do I have to pay them?

    Many business owners are surprised to learn that they need a licence to play copyright protected music in their business and don't always understand that simply buying a CD, for example, doesn't give them the right to play it in a commercial environment. Generally speaking, any business that wants to play copyright protected music or music videos has to first obtain the requisite licences.

    If you need these licenses we can include them in your monthly subscription, just make sure you tick the box when setting up your account.

    In Australia & New Zealand these fees are payable to the following four companies:

    APRA & APRA NZ represents the song writer and publisher.

    PPCA & PPNZ represents the artist via the record company.

    Australia

        APRA

        PPCA

    New Zealand

        One Music

  • What are PPCA Free Channels?

    We have licencing deals with various international record companies that are not affiliated with PPCA allowing subscribers to avoid having to pay this fee.

    These channels are most suitable for restaurants, cafe’s & other venues looking to avoid PPCA fees.

    The PPCA Free Channels only require APRA to be paid.

  • What are Cafe Channels?

    We have done a licencing deal with Universal Music, the largest record label in the world, that means you will not need to pay the PPCA public performance fees.

    Cafe channels are all original artists and therefore require both APRA & the Cafe licencing fee to be paid.

  • What are Royalty Free Channels?

    Royalty Free Channels require no APRA or PPCA fees to be paid.

    These channels are most suitable for venues where music is very background.

  • Can I change the channel I am subscribed to?

    You can change the channel you are subscribed to at any time by going to the Channels page on your Dashbaord.

    Change will come in effect instantly.

    You can change Channels up to 4 times per 28 days.

  • We have a firewall, what Servers & Ports need access?

    storePlay needs the following ports opens so as to ensure that the storeplay App can always access the server through your internet set up.

    storePlay API Servers:

        api.storeplay.com.au
        v2.api.storeplay.com.au

    Message Broker (required for Headless and ChromeOS storePlay):

        1.broker.storeplay.com.au
        2.broker.storeplay.com.au

    Amazon Cloudfront Servers (for music downloads):

        d2w4pufgxj3mqv.cloudfront.net
        d1bmigq45c5x02.cloudfront.net

    The CloudFront IP address ranges for whitelisting can be found here:
    http://d7uri8nf7uskq.cloudfront.net/tools/list-cloudfront-ips

    Logging service (to help us debug issues):
        logs.logdna.com

    Ports required to be open for the above hosts:
        80, 443

    Network Time synchronisation (storePlayer only):
        Any host on UDP port 123 

Payment

How To

  • Upgrade to 2 or more monthly channels

    Add channels by upgrading your plan

    Login to the storePlay Admin and on your Dashboard go to Subscription page and in the Change Plan section you can choose the Channel package you desire.

  • Upload Ads

    Login to the storePlay Dashboard,  go to Advertisements where you can upload your own Ads to play between the tracks.

    You set the frequency the Ads play in the Change Frequency, section.

    In the Upload a New Advertisement section, you Title the Ad and section the dates for it to play Form & To. If you leave it as Anytime, it will play continously.

    You then Choose the file & Upload the Ad.

    You can upload as many Ads as you'd like and you'll be please to know that once uploaded, they can't be blocked or fast forwarded on the app.

  • Create a Playlist

    When you login the storePlay App you will be on the Channel Screen, hit the Add Playlist button at the top to create a customised Playlist for all the music in storePlay. Once named you can select tracks to add to the Playlist via Songs, Channels, Genres & BPM.

  • Import songs & playlists from my iOS player

    Yes, you can import the songs individually (& collectively) by logging the the storePlay App and going into the More section in the App and hitting the Add Songs or Add Playlists button.

  • Play my music wirelessly from my iOS player

    storePlay easily connects to both Airport & Bluetooth receivers allowing you to play your music remotely.

    When you are logged to the the storePlay App and are playing a song, the icons for the AirPlay & Bluetooth receivers will appear in the bottom right corner.

  • Save between $600-$5,600 pa with our PPCA Free & Cafe programs

    Our PPCA Free & Cafe programs have been specifically created to save restaurants from having to pay the PPCA public performance fees.

    To take advantage of this saving you will need to play either the PPCA Free or Cafe programs exclusively.

    PPCA Free programs require APRA licencing fee to be paid. Cafe programs require both APRA & the Cafe licencing fee to be paid.

  • Turn on Volume Levelling

    storePlay has built in volume leveling that can be turned on/off in the Preferences in the More section of the App.

    SONOS
    storePlay can't control the volume levelling on Sonos.

    The Sonos apps do have some basic built-in volume levelling support, for example in the iOS Sonos app:

    “More” tab -> Settings -> Advanced Settings -> Audio Compression
    “More” tab -> Room settings -> (Room name) -> EQ -> Loudness

  • Turn on crossfading

    Crossfading can be turned on/off in the Preferences in the More section of the App.

  • Swap devices

    Yes, you can easily swap devices. Once you have set up your account, go to the Dashboard Stores & Devices page and hit Reset linked Devices and then log in on your new device.

  • Use Sonos

    storePlay's native iOS app can now cast via Airplay 2 directly to the latest SONOS speakers.

    iOS and Android

    1. Open the Sonos app and tap More.
    2. Tap “Add Music Services”.
    3. Tap on the "storePlay" entry in the service list.
    4. Select “Add Account” and follow the on-screen instructions to finish adding your account.


    macOS and Windows

    1. Open the Sonos desktop controller app.
    2. On the right side of the app, click on the button labeled “Add Music Services”.
    3. Scroll to the bottom of the service list and select “Sonos Labs”.
    4. Tap on the "storePlay" entry in the service list.
    5. Follow the on-screen instructions to finish adding your account.

    Existing storePlay users will need to reset your storePlay licence prior to logging in via Sonos.

    You can reset your licence by visiting the Dashboard Devices page, clicking on the Device/Store you wish to reset and then hitting the Reset Licence Button at the button.

  • Sonos Limitations

    Please note that due the limitations of the Sonos platform:

    - Music is streamed, not downloaded
    - Users cannot upload ads
    - Users cannot create playlists
    - There is no cross-fading
    - There is volume levelling within the app

Error Messages

  • You haven't reconnected for more than 45 days. Please connect to the Internet before signing in again

    The storePlay App needs to sync with our server at least once every 45 days, so if you are unable to open storePlay, make sure have a working wifi/internet connection and click on the storePlay App so it can sync.

  • Invalid username and/or password

    Please confirm that you have entered the correct username & password. Both username & password are case sensitive.

  • Please try again

    This is displayed when a possibly temporary error occurs, such as connectivity suddenly dropping out - so please try again.

  • All available app licenses have been claimed

    If you have multiple iPod licences (stores), this error means that all available licences have been claimed.

    You can reset your licence in the Dashboard Stores & Devices section of your Account page of the storePlay website once you have logged in.

    Each device will then re-claim the licenses on a first-come first-served basis when logging in. No data will be lost in this process.

Device

  • What devices can I use?

    storePlay works on iOS, Android, Windows or devices.

    All you need is any of the below,

    iOS - App Store
    - Apple App Store (iPod Touch, iPhone, iPad or iPad mini)
    - Requires iOS 8.0 or higher
    - We are an Authorised Apple Reseller, so if you need any iOS hardware, we can help you out.

    Android - Google Play Store
    - Requires Android 5.1 (Lollipop) or higher

    Windows
    - Requires Windows 7 SP1 or higher
    - Requires the .NET framework version 4.6.2 or higher (this is detected at installation time). The latest 4.7 release can be downloaded here: https://www.microsoft.com/en-us/download/details.aspx?id=55167
    - Crashes are automatically reported to our system
    - The app checks for updates on launch

    Sonos
    - iOS
    - Android
    - macOS
    - Windows

  • How much data is required per Channel download?

    The initial donwnload of a channel is roughly 1.4Gb

    Each month thereafter the download will be roughly 200mb.

  • What quality files does storePlay play?

    We use 128kbps AAC files.

  • Can I import the songs/playlists I have already on my device?

    Yes, you can import the songs individually (& collectively) by going into the More section in the App and hitting the Add Songs or Add Playlists button.

  • Do I own the songs I download on storePlay?

    No, storePlay is a subscription service, so you only have access to our music while your subscription is valid.

  • My music is not downloading?

    To load your channels, make sure have a working wifi/internet connection, click on the storePlay App & make sure you are logged in.

    Also, make sure that you have enough memory on your device. You will need roughly 1.5 Gb of space per channel.

  • When I try to download a channel/playlist it says 'Pending' or 'No wifi' (3G/4G device)

    To ensure you don't exceed your data allowance, the default setting for storePlay will not allow you to download channels/playlists on 3/4G.

    We can easily change this for your account, please just email us and let us know.

    To load your channels/playlists, make sure have a working wifi/internet connection, click on the storePlay App & make sure you are logged in.

  • My volume levels are fluctuating

    storePlay has built in volume leveling that can be turned on/off in the Preferences in the More section of the App.

    SONOS
    storePlay can't control the volume levelling on Sonos.

    The Sonos apps do have some basic built-in volume levelling support, for example in the iOS Sonos app:

    “More” tab -> Settings -> Advanced Settings -> Audio Compression
    “More” tab -> Room settings -> (Room name) -> EQ -> Loudness

  • Where do I turn on the crossfading?

    Crossfading can be turned on/off in the Preferences in the More section of the App.

  • The storePlay App gives me a log in error when I try to open it?

    Please refer to the full list of error messages below.

  • Reinstallation of storePlay (iOS)

    Please note: Reinstalling storePlay will require all channels/playlists to be re-downloaded.

    Do the following:

    1. Delete the storePlay application from your iPhone/iPod. To do this, press and hold the application until it hovers and then press the X symbol.

    2. Restart your device.

    3. Install storePlay again from the App Store.

    4. Re-enter your username & password.

  • Reinstallation of storePlay (Android)

    Please note: Reinstalling storePlay will require all channels/playlists to be re-downloaded.

    Do the following:

    1. Delete the storePlay application from your device. To do this,

     - Open your device's Settings app.
     - Tap Apps or Application manager.
     - Tap the app you want to uninstall. You may need to scroll to find the app.
     - Tap Uninstall.

    2. Restart your device

    3. Install storePlay again from the Play Store

     - Tap Menu Menu and then My Apps and games and then Library.
     - Tap the app you want to install or turn on.
     - Tap Install or Enable.

  • Can I connect storePlay to my speakers with Airport or Bluetooth?

    Yes, storePlay can remotely connect to your speakers via Airport or Bluetooth receivers.

    When you are logged to the the storePlay App and are playing a song, the icons for the Airport & Bluetooth receivers will appear in the bottom right corner.

  • Can I swap devices?

    Yes, you can easily swap devices. Once you have set up your account, go to the Dashboard Stores & Devices page and hit Reset linked iPods and then log in on your new device.