General FAQs
- Storeplay Lite - 1 x 24-hr Music Channel - $40 per store (per month)
- Storeplay - Unlimited 24-hr Music Channels - $65 per store (per month)
- All fees are GST Inclusive
If you have more than 50 stores, please email us for a quote info@storeplay.com.au
Many business owners are surprised to learn that they need a licence to play copyright-protected music in their business and don't always understand that simply buying a CD, for example, doesn't give them the right to play it in a commercial environment. Generally speaking, any business that wants to play copyright-protected music or music videos must first obtain the requisite licences.
If you need these licences, we can include them in your monthly subscription. You will just need to make sure you tick the relevant box when setting up your account.
In Australia & New Zealand, these fees are payable via One Music & One Music NZ:
- One Music - https://www.onemusic.com.au
- One Music NZ - https://www.onemusicnz.com
Device Help
Storeplay operates on iOS, Android, or Windows devices.
iOS - App Store
- Apple App Store (iOS devices)
- Requires iOS 8.0 or higher
Please note that Storeplay is an authorised Apple reseller, therefore you can contact our team should you require any iOS hardware.
Android - Google Play Store
- Requires Android 5.1 (Lollipop) or higher
While the minimum Android version necessary to run Storeplay is 5.1 we strongly recommend the use of a high-quality device dedicated to running the Storeplay app. The Android operating system is often modified by device manufacturers and this runs the risk of reducing available device memory and degrading performance.
To ensure the best experience running Storeplay on Android we recommend:
- Choosing a device that is part of the Android One certification program (see here for more information). Android One devices meet Google standards and receive regular system and security updates.
- Choosing any Google-manufactured device (Pixel or Nexus range).
Windows
- Requires Windows 7 SP1 or higher
- Requires the .NET framework version 4.6.2 or higher (this is detected at installation time). The latest 4.8 release can be downloaded here:
The various Storeplay Player apps need access to the following hosts/ports:
All players - iOS, Android, Windows, Headless (Storeplayer & ChromeOS)
Storeplay API Servers:
- api.storeplay.com.au ports 80 and 443
- v2.api.storeplay.com.au ports 80 and 443
- downloads.storeplay.com.au ports 80 and 443
Amazon Cloudfront Servers (for music downloads):
- d2w4pufgxj3mqv.cloudfront.net ports 80 and 443
- d1bmigq45c5x02.cloudfront.net ports 80 and 443
The CloudFront IP address ranges for whitelisting can be found here:
https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/LocationsOfEdgeServers.html
Logging services (for required troubleshooting):
- logs.logdna.com port 443
- www.googleapis.com port 443
- 54.79.76.140, ports 10051 and 8140 (for outgoing traffic)
Headless Storeplayer
The headless Storeplayer hardware requires access to the message broker on the following hosts/ports:
- b-50028e1b-a07d-4c06-b62c-f99f4fb955f9-1.mq.ap-southeast-2.amazonaws.com
- port 61617
- b-50028e1b-a07d-4c06-b62c-f99f4fb955f9-2.mq.ap-southeast-2.amazonaws.com
- port 61617
Payment Help
- Log into your Storeplay Account and go to your dashboard.
- Click on the Subscription tab and go to Modify Subscription.
- Click Change Payment Method to alter your payment details.
Please note that this can only be enabled in your account via web browser.
Yes, but you will need to buy a licence for each device:
- Log into your Storeplay Account and go to your dashboard.
- Click on the Subscription tab and go to Modify Subscription.
- Click Change Licences to alter the number of licences you require.
- Log into your Storeplay Account and go to your dashboard.
- Click on the Subscription tab and go to Modify Subscription.
- Click Cancel Subscription.
Your subscription will expire at your next renewal date. Please note that subscriptions are non-refundable. Please also note that this can only be enabled in your account via web browser.
How To
- Log into your Storeplay Account and go to your dashboard.
- Click on the Subscription tab and go to Modify Subscription.
- Click Change Plan.
Please note that this can only be enabled in your account via web browser.
You can change the channel you are subscribed to at any time.
- Log into your Storeplay Account and go to your dashboard.
- Click on the Music tab.
- Click Explore Music to browse the library and then click Add Channel for your selection.
Any changes will come into effect instantly. You can change channels up to four times per 28 days.
Storeplay allows you to include advertisements within your music channels between music tracks for no additional cost. Please note that this can only be enabled in your account via web browser.
- Log into your Storeplay Account and go to your dashboard.
- Click on the Advertising tab and select New Advertisement.
-
Here you can generate an advertisement from the following two options:
- Upload an MP3 file
- Use Storeplay’s Text To Speech tool by inserting your advertising text and selecting from the range of automatically generated voices.
- Once the advertisement has been uploaded, select the desired frequency for the advertisement to be played (eg. Every 5 songs - approximately once every 20 minutes).
Additionally you can schedule the advertisement with a date and time range. Please note that if a schedule is not applied, the advertisement will play indefinitely.
Storeplay easily connects to both Airport & Bluetooth receivers allowing you to play your music remotely.
When you are logged into the Storeplay app and are playing a song, the icons for the AirPlay & Bluetooth receivers will appear in the bottom right corner.
- Open the Storeplay app and click on the menu on the top left of the home screen.
- Click on Preferences
- Enable Volume Leveling.
Please note that Storeplay is unable to alter the volume leveling on Sonos, however the Sonos app does have some basic built-in volume leveling support, for example in the iOS Sonos app:
“More” tab -> Settings -> Advanced Settings -> Audio Compression
“More” tab -> Room settings -> (Room name) -> EQ -> Loudness
Crossfading can be enabled/disabled in the Storeplay app menu:
- Open the Storeplay app and click on the menu on the top left of the home screen.
- Click on Preferences.
- Select Crossfade Songs.
- Log into your Storeplay Account and go to your dashboard.
- Click on the Stores & Devices tab and select the relevant store.
- Scroll down and select Edit Device, then fill out the required changes and select Change Device.
Please note that this can only be enabled in your account via web browser.
Storeplay’s iOS app can connect directly to Sonos speakers via Airplay 2.
iOS and Android
- Open the Sonos app and tap More.
- Tap “Add Music Services”.
- Tap on the "Storeplay" entry in the service list.
- Select “Add Account” and follow the on-screen instructions to finish adding your account.
macOS and Windows
- Open the Sonos desktop controller app.
- On the right side of the app, click “Add Music Services”.
- Scroll to the bottom of the service list and click “Sonos Labs”.
- Tap on the "Storeplay" entry in the service list.
- Follow the on-screen instructions to finish adding your account.
One of the challenges with SONOS is that their devices can use up multiples of your Storeplay device licenses, exhausting your pool and stopping SONOS from starting the Storeplay service. To fix this:
open your Stores & Device page, select a SONOS device that hasn't played for a while and click the 'Delete Device' button
Sonos Limitations
Please note that due to limitations of the Sonos platform:
- Music can be streamed, but not downloaded
- Users cannot upload advertisements
- Users cannot create playlists
- There is no cross-fading within the Sonos app
- There is no volume leveling within the Sonos app
- There is no scheduling within the Sonos app
Please note that while Storeplay is frequently updated to maintain integration with Sonos, there may be sudden changes in Sonos’ system which can at times impact integration. For this reason it is recommended that the Storeplay app be used in preference to the Sonos app when using Sonos devices.
Error Help
If you are using multiple devices with Storeplay, this error means that all available licences have been claimed.
- Log into your Storeplay Account and go to your dashboard.
- Click on the Stores & Devices tab and select the relevant stores.
- Scroll down and select Edit Device/Unlink Device to make the required changes. Delete any unused licences or devices, such as devices that are not playing. Each device will then re-claim the licences on a first-come first-served basis when logging in. No data will be lost in this process.
Please note that this can only be enabled in your account via web browser.
If your store is not appearing in the drop-down, check that a Headless PIN is set for the store:
- Log into your Storeplay Account and go to your dashboard.
- Click on the Stores & Devices tab and select the relevant stores.
- Click Edit Store and enter a Headless PIN
In most cases of login issues, this is due to networking issues that prevent the Storeplayer from sending and receiving information via player.storeplay.com.au
To troubleshoot:
-
Use a port scanning tool such as https://www.whatismyip.com/port-scanner/ to check if port 61617 is open on your network. Please note - you must perform this check using the same internet connection that your Storeplay device uses.
- If the port is OPEN - please contact Storeplay for additional support.
- If the port is CLOSED - please contact your internet service provider (ISP) for further instructions. Many ISPs will have certain security roles enabled on your router by default, and you may need to change these settings to allow traffic from player.storeplay.com to reach your device.
You will need to explain to your technical support contact at your ISP that you need to allow traffic (incoming and outgoing) via port 61617 on your network. Many ISPs will provide a simple online portal for you to make this change yourself. This information typically comes with the router.
REMOVE?
- Crashes are automatically reported to our system
- The app checks for updates on launch
- Sonos
- iOS
- Android
- macOS
- Windows