We're here to help with all your questions and and answers in one place.

Storeplay is an integrated App and web-based music subscription service providing retailers, restaurants, hair salons and other commercial premises with curated music channels/playlists to enhance the ambience of their stores.

Once you have set up an account, simply select the music channel(s) that best suit your business and we will provide you with 24-hour music for each channel you select. All you need is an internet connection and the songs will be automatically downloaded to your device for a flat monthly subscription fee.

• Storeplay Lite - 1 x 24-hr Music Channel - $40 per store (per month)
• Storeplay - Unlimited 24-hr Music Channels - $65 per store (per month)
• All fees are GST Inclusive

If you have more than 50 stores, please email us for a quote info@storeplay.com.au

We offer curated custom playlists that are tailored to meet the specific needs of your business. Please contact us for more information on this service.

Storeplay is currently available in Australia & New Zealand. Our Licence-free channels can be used globally.

Storeplay’s channels are updated monthly.

Storeplay has a specialised team of curators with a broad wealth of experience in the music industry to ensure content is kept relevant and captivating to the end consumer.

Storeplay is 100% legal. We work directly with music labels that represent artists and writers and pay royalties on all the music in our programs. However, please note that as a business, you are required to additionally pay One Music public performance fees (music licences).

Many business owners are surprised to learn that they need a licence to play copyright-protected music in their business and don't always understand that simply buying a CD, for example, doesn't give them the right to play it in a commercial environment. Generally speaking, any business that wants to play copyright-protected music or music videos must first obtain the requisite licences.

If you need these licences, we can include them in your monthly subscription. You will just need to make sure you tick the relevant box when setting up your account.

In Australia & New Zealand, these fees are payable via One Music & One Music NZ:

• One Music - https://www.onemusic.com.au
• One Music NZ - https://www.onemusicnz.com

Partial-rights channels consist of music content based off of licensing deals with various international record companies that are not affiliated with One Music. These channels are mostly suitable for restaurants, cafes & other venues looking to avoid paying the full One Music public performance fees. The One Music Partial-Rights Channels only require One Music’s ‘Partial Rights’ public performance fees to be paid.

Cafe channels consist of music content all from original artists, based off of a licensing agreement with Universal Music Record Label. These channels require both the Cafe Licensing Fee & One Music’s ‘Partial Rights’ public performance fees to be paid, instead of the full One Music public performance fees.

Licence-free Channels require no One Music fees to be paid. These channels are predominantly suitable for venues with less requirements for their background music content.

No - Storeplay is a subscription service, so you only have access to our music while your subscription is valid.

No, Storeplay’s Terms & Conditions state that it is for commercial use only.

Storeplay operates on iOS, Android, or Windows devices.

iOS - App Store

• Apple App Store (iOS devices)
• Requires iOS 8.0 or higher

Please note that Storeplay is an authorised Apple reseller, therefore you can contact our team should you require any iOS hardware.

Android - Google Play Store

• Requires Android 5.1 (Lollipop) or higher

While the minimum Android version necessary to run Storeplay is 5.1 we strongly recommend the use of a high-quality device dedicated to running the Storeplay app. The Android operating system is often modified by device manufacturers and this runs the risk of reducing available device memory and degrading performance.

To ensure the best experience running Storeplay on Android we recommend:

1. Choosing a device that is part of the Android One certification program (see here for more information). Android One devices meet Google standards and receive regular system and security updates.
2. Choosing any Google-manufactured device (Pixel or Nexus range).

Windows

• Requires Windows 7 SP1 or higher
• Requires the .NET framework version 4.6.2 or higher (this is detected at installation time). The latest 4.8 release can be downloaded here:

The various Storeplay Player apps need access to the following hosts/ports:

All players - iOS, Android, Windows, Headless (Storeplayer & ChromeOS)

Storeplay API Servers:

• api.storeplay.com.au ports 80 and 443
• v2.api.storeplay.com.au ports 80 and 443
• downloads.storeplay.com.au ports 80 and 443

Amazon Cloudfront Servers (for music downloads):

• d2w4pufgxj3mqv.cloudfront.net ports 80 and 443
• d1bmigq45c5x02.cloudfront.net ports 80 and 443

The CloudFront IP address ranges for whitelisting can be found here:

https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/LocationsOfEdgeServers.html

Logging services (for required troubleshooting):

• logs.logdna.com port 443
• www.googleapis.com port 443
• 54.79.76.140, ports 10051 and 8140 (for outgoing traffic)

Headless Storeplayer

The headless Storeplayer hardware requires access to the message broker on the following hosts/ports:

• b-50028e1b-a07d-4c06-b62c-f99f4fb955f9-1.mq.ap-southeast-2.amazonaws.com
  • port 61617
• b-50028e1b-a07d-4c06-b62c-f99f4fb955f9-2.mq.ap-southeast-2.amazonaws.com
  • port 61617

Storeplay uses 128kbps AAC files.

You can access your subscription details by logging in to your Storeplay account and clicking on the Subscription tab. Please note that this is only accessible when logging into your account via web browser, and not on the app (ipad/iphone/ios).

Yes, Storeplay’s payment partners are PCI-certified. This is the global industry standard ensuring compliance with strict security and data protection standards.

1. Log into your Storeplay Account and go to your dashboard.
2. Click on the Subscription tab and go to Modify Subscription.
3. Click Change Payment Method to alter your payment details.

Please note that this can only be enabled in your account via web browser.

Yes, but you will need to buy a licence for each device:

1. Log into your Storeplay Account and go to your dashboard.
2. Click on the Subscription tab and go to Modify Subscription.
3. Click Change Licences to alter the number of licences you require.

1. Log into your Storeplay Account and go to your dashboard.
2. Click on the Subscription tab and go to Modify Subscription.
3. Click Cancel Subscription.

Your subscription will expire at your next renewal date. Please note that subscriptions are non-refundable. Please also note that this can only be enabled in your account via web browser.

1. Log into your Storeplay Account and go to your dashboard.
2. Click on the Subscription tab and go to Modify Subscription.
3. Click Change Plan.

Please note that this can only be enabled in your account via web browser.

You can change the channel you are subscribed to at any time.

1. Log into your Storeplay Account and go to your dashboard.
2. Click on the Music tab.
3. Click Explore Music to browse the library and then click Add Channel for your selection.

Any changes will come into effect instantly. You can change channels up to four times per 28 days.

Storeplay allows you to include advertisements within your music channels between music tracks for no additional cost. Please note that this can only be enabled in your account via web browser.

1. Log into your Storeplay Account and go to your dashboard.
2. Click on the Advertising tab and select New Advertisement.
3. Here you can generate an advertisement from the following two options:
   • Upload an MP3 file
   • Use Storeplay’s Text To Speech tool by inserting your advertising text and selecting from the range of automatically generated voices.
4. Once the advertisement has been uploaded, select the desired frequency for the advertisement to be played (eg. Every 5 songs - approximately once every 20 minutes).

Additionally you can schedule the advertisement with a date and time range. Please note that if a schedule is not applied, the advertisement will play indefinitely.

Storeplay easily connects to both Airport & Bluetooth receivers allowing you to play your music remotely.

When you are logged into the Storeplay app and are playing a song, the icons for the AirPlay & Bluetooth receivers will appear in the bottom right corner.

1. Open the Storeplay app and click on the menu on the top left of the home screen.
2. Click on Preferences
3. Enable Volume Leveling.

Please note that Storeplay is unable to alter the volume leveling on Sonos, however the Sonos app does have some basic built-in volume leveling support, for example in the iOS Sonos app:

“More” tab -> Settings -> Advanced Settings -> Audio Compression

“More” tab -> Room settings -> (Room name) -> EQ -> Loudness

Crossfading can be enabled/disabled in the Storeplay app menu:

1. Open the Storeplay app and click on the menu on the top left of the home screen.
2. Click on Preferences.
3. Select Crossfade Songs.

1. Log into your Storeplay Account and go to your dashboard.
2. Click on the Stores & Devices tab and select the relevant store.
3. Scroll down and select Edit Device, then fill out the required changes and select Change Device.

Please note that this can only be enabled in your account via web browser.

Storeplay’s iOS app can connect directly to Sonos speakers via Airplay 2.

iOS and Android

1. Open the Sonos app and tap More.
2. Tap “Add Music Services”.
3. Tap on the "Storeplay" entry in the service list.
4. Select “Add Account” and follow the on-screen instructions to finish adding your account.

macOS and Windows

1. Open the Sonos desktop controller app.
2. On the right side of the app, click “Add Music Services”.
3. Scroll to the bottom of the service list and click “Sonos Labs”.
4. Tap on the "Storeplay" entry in the service list.
5. Follow the on-screen instructions to finish adding your account.

One of the challenges with SONOS is that their devices can use up multiples of your Storeplay device licenses, exhausting your pool and stopping SONOS from starting the Storeplay service. To fix this:

open your Stores & Device page, select a SONOS device that hasn't played for a while and click the 'Delete Device' button

Sonos Limitations

Please note that due to limitations of the Sonos platform:

• Music can be streamed, but not downloaded
• Users cannot upload advertisements
• Users cannot create playlists
• There is no cross-fading within the Sonos app
• There is no volume leveling within the Sonos app
• There is no scheduling within the Sonos app

Please note that while Storeplay is frequently updated to maintain integration with Sonos, there may be sudden changes in Sonos’ system which can at times impact integration. For this reason it is recommended that the Storeplay app be used in preference to the Sonos app when using Sonos devices.

The Storeplay app requires resyncing with its internal server at least once every 45 days. Simply make sure to have a working wifi/internet connection and open the Storeplay app so it can sync.

Please ensure that you have entered the correct username & password, both of which are case-sensitive. To retrieve login details please contact our team for assistance.

This is displayed when a temporary error occurs, such as a connectivity drop out. Please refresh your browser/app to reopen Storeplay.

If you are using multiple devices with Storeplay, this error means that all available licences have been claimed.

1. Log into your Storeplay Account and go to your dashboard.
2. Click on the Stores & Devices tab and select the relevant stores.
3. Scroll down and select Edit Device/Unlink Device to make the required changes. Delete any unused licences or devices, such as devices that are not playing. Each device will then re-claim the licences on a first-come first-served basis when logging in. No data will be lost in this process.

Please note that this can only be enabled in your account via web browser.

Downloading channels to an account requires working wifi/internet connection while logged into the app/browser. To ensure you don't exceed your own data allowance, the default setting for Storeplay will not allow you to download channels on 3/4G. Please contact us if you would like us to enable data downloading in your account. The initial download of a channel is approximately 1.4GB. Each month thereafter the download for channel updates is approximately 200mb.Please also ensure you have enough memory space - approximately 1.5GB per channel.

If your store is not appearing in the drop-down, check that a Headless PIN is set for the store:

1. Log into your Storeplay Account and go to your dashboard.
2. Click on the Stores & Devices tab and select the relevant stores.
3. Click Edit Store and enter a Headless PIN

In most cases of login issues, this is due to networking issues that prevent the Storeplayer from sending and receiving information via player.storeplay.com.au

To troubleshoot:

1. Use a port scanning tool such as https://www.whatismyip.com/port-scanner/ to check if port 61617 is open on your network. Please note - you must perform this check using the same internet connection that your Storeplay device uses.
   • If the port is OPEN - please contact Storeplay for additional support.
   • If the port is CLOSED - please contact your internet service provider (ISP) for further instructions. Many ISPs will have certain security roles enabled on your router by default, and you may need to change these settings to allow traffic from player.storeplay.com to reach your device.

   You will need to explain to your technical support contact at your ISP that you need to allow traffic (incoming and outgoing) via port 61617 on your network. Many ISPs will provide a simple online portal for you to make this change yourself. This information typically comes with the router.

REMOVE?

• Crashes are automatically reported to our system
• The app checks for updates on launch
• Sonos
• iOS
• Android
• macOS
• Windows

Yes, you can import the songs individually (& collectively) by going into the More section in the App and hitting the Add Songs or Add Playlists button.